We are looking for
Customer Support Specialist (night shift)
Ekreative is a leading full-cycle product development power house. We design, build and grow new and already existing SaaS platforms and mobile apps for world-wide brands, while also crafting and launching our own successful IT products.
We’re committed to our vision of helping companies build world class technology platforms, and are trusted by 250+ business leaders from companies of all sizes, including Fortune 500 brands since 2010.
What makes us great is our experience and ability to achieve success for the end user through simplicity and creative solutions to complex problems.
We are purposeful about every decision: how we hire, build longlasting partnership with our clients, set our development procedures, and impact social change with our finances. Since the very beginning, Ekreative has been committed to giving away a significant portion of our profit on a monthly basis to various charities, influencing thousands of lives.
If that’s you, check out the positions we’re hiring for below, get in touch, and we’ll soon be doing great things, together!
We are looking for a Customer Support Specialist, who will become a part of our talented team. Schedule: 5 PM – 2 AM
Please apply only if you are ready to work only in night shifts!
We are looking for:
- Strong client-facing and communication skills
- Proficiency in English and Ukrainian (both spoken and written)
- Excellent computer skills, including strong knowledge of Google services - Google Drive, Docs, Sheets, Calendar, etc.
- Advanced troubleshooting and multitasking skills
- Customer service orientation
- Effective verbal and written communication skills
- Ability to think strategically
- Desire to grow professionally
Will be a plus:
- Experience in providing customer service support
Responsibilities:
- Respond to user chats and tickets, prioritizing urgent requests. Manage workflow to ensure efficient coverage
- Carefully test all the cases users bring up within their requests
- Document issues and highlights from shifts in the shift report. Share notable cases during daily team meetings
- Monitor and manage on-hold (or problematic users) tickets daily. Provide updates to users as necessary and document any progress or resolutions
- Perform additional tasks distributed among the support team to ensure balanced workloads and effective task management
We offer:
- Competitive reward for the provided services
- Collaborative and supportive team of professionals
- Growth through a Mentorship Program, regular feedback, and one-on-one meetings with PM and HR
- Partial reimbursement for medical insurance, sports activities, and English language courses
- Generous leave policy - 22 days of annual leave, 10 paid sick days per year
- Personal equipment policy offering MacBooks along with all necessary hardware and software for work
- Financial support for employees during specific life events (weddings, childbirth, etc)
- A people-focused corporate culture that prioritizes employee well-being
Let’s start the conversation!
